Frequently asked Questions

Our interactive site map provides an overview of the site including pictures of the camping pitches, facilities and activity areas. Information about the activities can be found on the Thornthwaite Activity pages

You can check the availability using the calendar below. Existing bookings are shown in purple, but that does not mean that everything on the site is booked. There could still be availability for the activity / camping pitch that you would like to book. You can hover over the existing booking on the calendar below to see what is already booked.
(Please note that the calendar is refreshed hourly, so if you make a booking and return to the calendar, it will not be shown immediately)

If you need to make amendments after booking then please contact the campsite team (campsite@harrogatescouts.org.uk)who will be able to help you amend your booking.

It may be possible to change the dates of your booking, provided there is availability on site. Please contact the campsite team (campsite@harrogatescouts.org.uk)who will be able to help and advise you.

All bookings made online through OSM are reviewed by our campsite team. If there is a problem with any aspect of the booking they will contact you, using the email address you entered at the time of booking. It may be that some information  needs to be clarified before it can accepted.

If you need to make amendments after booking then please contact the campsite team (campsite@harrogatescouts.org.uk)who will be able to help you amend your booking.

In the event that you need to cancel a booking, please get in touch with our campsite team (campsite@harrogatescouts.org.uk) who will be able to assist you.

With the exception of assistance dogs, no dogs are allowed onsite at Thornthwaite.

Where possible, we prefer online payments via OSM as this helps us keep our admin to a minimum. We also accept payment by bank transfer,

When paying by BACS, please use OSM + your booking reference as the BACS payment reference (e.g. OSM12345 where 12345 is your booking reference, which can be found in the top right of your booking documents). Payment bank account details can also be found your booking form.

 

Unfortunately, as laid out in our terms and conditions, deposits are non-refundable.

To simplify the booking and payment process we prefer that all bookings be fully paid before arriving at the site.

There is a small souvenir and badge shop on site. Please make arrangements with the warden regarding opening times.

You can also purchase Thornthwaite camp blanket badges (shown below) when you book your stay.

When booking your accommodation simply:

  1. Choose the "Badges" option from the list of bookable items
  2. Pick any timeslot, this does not matter for badges
  3. Enter the number of badges you require and then click the add to booking button.

 

 

Wifi is available within the Centre and on certain parts of the site

For centre and camping weekend bookings the normal arrival time is 18:00 and the departure time 15:00. For weekend bookings, If you which to arrive early (before 12 noon) add an "Early Arrival Charge" to your booking.

Depending on Warden availability, it may not always be possible to offer the option of an Early arrival. In such circumstances you will not be charged the Early arrival charge.

The site does not have a fixed landline telephone.

Wi-fi with internet access is available  in the centre and on certain parts of the site.  Mobile reception at Thornthwaite varies by mobile operator. If your mobile operator supports wi-fi calling then this may improve your ability to make mobile calls.

Wi-fi connection details are available from the Warden.

Please note that the internet service is provided by a 4G mobile connection and whilst it is generally reliable, 100% availability cannot be guaranteed. 

Please contact the campsite team on campsite@harrogatescouts.org.uk if you think you may have left something at the site.